We collect information directly from you (such as via contact forms) and/or from other Reliable clients to provide our services to you.

When you apply for and use our services, contact us with questions and otherwise choose to provide information to us.

We receive information about you from contact forms and other clients if they provide us with your name through our referral programs. We may combine this with other information that we collect about you.

We, and our third-party service providers (with consent for EEA users), automatically collect the following information about your use of our website and our online services through cookies, web beacons, log files, and other technologies: your browser type and operating system, web pages you view, links you click, the length of time you visit our website or use our services, your activities on our website, and the referring URL or the webpage that led you to our website.

The types of information we collect about you depend on your particular interaction with our website and our services and might include, where permitted by applicable law:

• Your contact information (e.g., name, email address, phone number, billing or mailing address)
• IP address, geolocation
• Details of any transactions carried out using any of the services
• Any other information that you choose to provide to us (e.g., if you send us an email/otherwise contact us)
• Calls/emails/other correspondence
• Information about your business
• Information through Cookies and other tracking technologies as listed above and as described in the section below entitled “Our Use of Cookies and Other Tracking Mechanisms”
• You are responsible for providing accurate and up-to-date information. If you choose to participate in our Refer a Friend program, you acknowledge that you have your friend’s consent to provide your friend’s information to us.

USING YOUR INFORMATION
To provide our services to you, to communicate with you about your use of our services or any changes in our Terms and Conditions that apply to you.

For the purpose for which you specifically provide the information to us, including to respond to your inquiries, to provide any information that you request, and to provide customer support.

To tailor the content and information that we may send or display to you, personalized help and instructions, and to otherwise personalize your experiences while using our website and our services, such as developing and offering you new and/or additional services or new and/or additional features to existing services.

For marketing and promotional purposes, for example, where permitted by law (other than if (where applicable) you opted out by unsubscribing from marketing emails and/or by contacting us as noted in the table below), we may use your information, such as your email address, phone number, or mailing address to send you newsletters, special offers, and promotions, or to otherwise contact you about services or information we think may interest you, or to conduct draws for campaigns and the like and deliver prizes and rewards.

As permitted by applicable law (other than if (where applicable) you opted out), to assist us in advertising our products and services in various mediums, including, without limitation, sending you promotional emails, advertising our services on third-party sites and social media platforms, sending you direct mail, and by telemarketing.

To better understand how users access and use our website and our services, both on an aggregated and individualized basis, to administer, monitor, and improve our website and services for our internal purposes and other research and analytical purposes. Please see the information below regarding Third-Party Analytics.

To protect us, our customers, employees, or property — for instance, to investigate fraud and prevent fraudulent activity, harassment, or other types of unlawful activities involving us or other companies that we do business with, to enforce this Policy, as well as our Terms and Conditions.

SHARING YOUR INFORMATION
In response to legal process – to comply with the law, a judicial proceeding, subpoena, court order, or other legal processes.

In connection with business transfers – to another entity, if we are acquired by or merged with such other entity if substantially all of our assets are transferred to such other entity, or as part of a bankruptcy proceeding.

To protect us and others – we may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Policy, or as evidence in litigation in which we are involved.

Aggregate and de-identified / anonymous information – we may disclose aggregate or de-identified / anonymous information about users for marketing, advertising, research, or similar purposes. For example, sharing with advertising vendors, “Our target market is aged [insert age range].” This information is not personal or identifiable to you.

With consumer reporting agencies, as permitted by law, with respect to users from the United States.

If you do not want us to use your details for us to market to you and/or to pass your details on to third parties for marketing purposes, please contact us through the phone number or email address listed in the Section titled “Contact Us, Questions, Updating Your Info, Opting Out” below. You will also be able to unsubscribe from any marketing emails sent to you by Reliable using a link provided in the email.

DATA STORAGE
Reliable ATL LLC stores your data on our encrypted servers. We also rely on third-party vendors such as Keap CRM, MailChimp (email service provider), Google Apps (email provider), and Google Analytics (data analytics platform) to store customer and visitor data securely.

The transmission of information via the internet is never completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

THIRD-PARTY ANALYTICS
We use automated devices and applications, such as Google Analytics, to evaluate the use of our website and services. To opt out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout/. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt out through the link above.

We use these tools to help us improve our services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. These third parties may collect your device ID, IP address, or other information about your use of the services as part of the analytics they provide to us.

THIRD-PARTY AD NETWORKS
We use third parties, such as network advertisers and other marketing agents, to display advertisements on our website, to assist us in displaying advertisements on third-party websites, and to evaluate the success of our advertising campaigns. Network advertisers are third parties that display advertisements based on your visits to our website and unrelated third-party websites. This enables these third parties and us to target advertisements by displaying ads for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third-party’s specific privacy policy, not this one. We may provide these third-party advertisers with information about your use of our website and our services, as well as aggregate or non-personally identifiable information about visitors to our website and users of our services.

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: https://optout.networkadvertising.org/?c=1 (NAI) and www.aboutads.info/choices (DAA).

Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members will no longer deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or mobile device or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites, accessible by the above links.

CHANGES TO OUR PRIVACY & COOKIE POLICY
This Policy may change from time to time. Any changes in the future will be posted on our website and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Policy. We will not materially reduce your rights under this Policy without taking steps to bring such changes to your attention.

CONTACT US, QUESTIONS, UPDATING YOUR INFO OR OPTING OUT
If you would like to update your information, you may contact us through the phone number or email address listed below. From time to time, we may email you with special offers; you may opt out of those offers through email or by contacting us.

Reliable ATL LLC
3343 Peachtree Rd NE
Ste 145-2639
Atlanta, GA 30326
404-458-8285

Email: info@heyreliable.com
Web: www.heyreliable.com

GOVERNING LAW & JURISDICTION
This policy shall be governed by and interpreted in accordance with the laws of the State of Georgia, and any dispute hereunder shall be brought exclusively in the courts of the State of Georgia except where prohibited by US law.

DISCLAIMER
Any and all content provided on this website or the services, including links to other websites, is provided for information purposes only and does not constitute advice, recommendation, or support of such content or website. Reliable makes every effort to provide true and accurate content on its website. However, Reliable provides no warranty, express or implied, of the accuracy, completeness, timeliness, or applicability of such content. Reliable accepts no responsibility for and excludes all liability in connection with the information provided on the Reliable website, including but not limited to any liability for errors, inaccuracies, or omissions.

 

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Appendix 1: Additional Terms for EEA Customers

The information below is required pursuant to the EEA law regarding privacy and data protection. The terms below apply to EEA customers in addition to the terms in the rest of the Policy.

For the purposes of the General Data Protection Regulation (“GDPR”), the data controller is Reliable ATL LLC, 3343 Peachtree Rd NE, Ste 145-2639, Atlanta, GA 30326, a company established in Georgia, USA. If you have any questions about this Policy, please contact info@heyreliable.com.

If you are unhappy about how we are processing your data or how we have responded to a request or complaint, you have the right to make a complaint to your local supervisory authority.

SHARING YOUR INFORMATION
When sharing your information, it may be transferred to, and stored at, a destination outside the EEA.

Please note that where data is transferred outside of the EEA, non-EEA countries may not offer the same level of protection for personal data as is available in the EEA. Reliable will take various measures to ensure that your data is treated securely, which may include, but not be limited to: assessing the security measures taken at any place your data is transferred to; having suitable contract terms in place that oblige a data processor to only process in accordance with our instructions and having monitoring, reporting, and resolution procedures in place with regard to ongoing security.

Please contact us if you require more detailed information about international transfers of your information and the particular safeguards used.

LEGAL GROUNDS FOR PROCESSING PERSONAL DATA
We process your information based on the following legal grounds, as recognized by and in compliance with the applicable data protection laws:

• The processing is necessary to perform our contract with you (i.e., the Terms and Conditions that apply as applicable with respect to Reliable services, for the provision of our services), or to take steps requested by you before entering into said contract;
• The processing is in Reliable’s or someone else’s legitimate interests, and these interests are not overridden by your interests or rights in the protection of your personal data. This may include processing your data for prevention of fraudulent activity, internal research and analytics assessments, for purposes of communication with you, and informing you about new products and services we are offering or to promote new products and services of other parties which we think may be of interest to you, etc.;
• You have given your consent to the processing of your data;
• The processing is necessary to meet a legal obligation that applies to Reliable.

Sometimes we process data about you that the law considers to fall within special categories (see section “What data do we process about you?” for more details), in which case, we use one of the following grounds:

• The processing is necessary for the establishment, exercise or defence of legal claims;
• You have freely given your informed, specific consent to the processing; or the processing is necessary for reasons of substantial public interest, based on applicable law. If you would like more information about the legal grounds used to process your information or about the legitimate interests referred to above, please contact us.

In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting info@heyreliable.com.

DO YOU HAVE TO GIVE US YOUR INFORMATION?
In most cases, providing your personal data to us is optional. However, if you do not provide it, you may not be able to use our services. For example, we need details such as your name and email address so that we can communicate with you. In other cases, you have a choice over whether we collect your personal data. For example, you can turn off cookies on your browser, and we will not place any cookies on your device or computer (although, in this case, you may not be able to use all parts of our website).

HOW LONG DO WE KEEP YOUR INFORMATION?
Reliable retains your information as required by applicable laws or regulations and/or in accordance with Reliable’s internal policies and procedures for purposes of prevention of fraudulent activity, risk management, and security. Reliable will periodically review the necessity of retention of your data.

EEA CUSTOMERS ONLY: YOUR RIGHTS
You have several rights in relation to your personal data, which are described in more detail below. You can exercise your rights at any time by contacting us at info@heyreliable.com.

ACCESSING YOUR DATA
You can ask us to:

• Confirm whether we are processing your personal data
• Provide you with other information about your personal data, such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from, and whether we carry out any automated decision-making or profiling. We aim to give you all this information in this privacy policy, although if anything is unclear, please contact info@heyreliable.com.

You do not have to pay a fee for a copy of your information unless your request is unfounded, respective, or excessive, in which case we will charge a reasonable amount in the circumstances. We will let you know of any charges before completing your request.

We aim to respond to you within 1 (one) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within 3 (three) months. We will let you know if we are going to take longer than 1 (one) month to deal with your request. If we have a lot of information about you, we might ask you if you can tell us what exactly you want to receive. This will help us action your request more quickly.

CORRECTING YOUR DATA
You can ask us to correct any data which is inaccurate or incomplete. This is free of charge.

If we have shared the data with anyone else, we will tell them about the correction wherever possible. We aim to deal with requests for correction within 1 (one) month, although it might take us up to 3 (three) months if your request is particularly complicated.

If we cannot action a request to correct your data, we will let you know and explain why this is.

ERASING YOUR DATA
This right is sometimes referred to as “the right to be forgotten”. This is not an absolute right, but you have the right to have your data erased, free of charge, in certain circumstances.

You can ask for your data to be erased where:

• It is no longer necessary for the purpose for which it was originally collected or processed;
• We are processing your data based on your consent, and you withdraw that consent;
• You object to the processing, and we do not have an overriding legitimate interest for continuing;
• Your data has been unlawfully processed;
• Your data must be erased to comply with a legal obligation;
• The data was processed to offer information society services to a child.

There are some exceptions to this right. If one of these applies, we do not have to delete the data.

If we have shared your data with third parties, we will tell them about the erasure of your data unless this is impossible or would involve a disproportionate effort.

RESTRICTING THE PROCESSING OF YOUR DATA
You can ask us to restrict the processing of your personal data in some circumstances, free of charge. This is not an absolute right. If processing is restricted, we can store the data and retain enough information to make sure the restriction is respected, but we cannot further process your data.

You can restrict the processing of your personal data in the following cases:

• If you contest the accuracy of your data, we will restrict processing until we have made sure the data is accurate;
• If you object to our processing and we are considering this objection;
• If the processing is unlawful, but you do not want us to erase your data;
• If we no longer need the personal data, but you require the data to establish, exercise or defend a legal claim.

If we have disclosed the data to a third-party, we will inform them about the restriction unless it is impossible or would require a disproportionate effort. We will tell you if we decide to lift a restriction on processing your data.

Objecting to the Processing of Your Data
Objecting to the processing of your data is free of charge. It is not an absolute right, but you can object to our processing of your data where it is:

• Based on the legitimate interests ground; or
• For the purposes of scientific/historical research and statistics.

We will stop processing your data unless we have compelling legitimate grounds for the processing which override your interests and rights or unless we are processing the data for the establishment, exercise, or defence of legal claims.

You can require us to stop using your data for direct marketing purposes. We will stop as soon as we receive your request. There are no exemptions or reasons for us to refuse.

DATA PORTABILITY
This allows you to obtain and reuse your personal data for your own purposes across different services. It applies where the following conditions are met: you provided the personal data to us yourself; we are processing the data either based on your consent or because it is necessary for the performance of a contract, and the processing is carried out by automated means.

We will provide your data free of charge in a structured, commonly used and machine-readable form. We aim to provide your data within 1 (one) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within 3 (three) months. If we are going to take longer than 1 (one) month we will let you know and explain why we need more time. If we consider that we cannot provide you with your data, we will contact you and explain why this is.

 

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Cookie Policy

You can change or withdraw your consent from the Cookie Declaration on our website,
www.heyreliable.com

WHAT ARE COOKIES?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, understand how the website performs, and analyze what works and where it needs improvement.

HOW DO WE USE COOKIES?
As with most online services, our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and, all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

WHAT TYPES OF COOKIES DO WE USE?
The cookies used on our website are grouped into the following categories.

The below list details the cookies used on our website.

HOW CAN I CONTROL THE COOKIE PREFERENCES?
You can manage your cookies preferences by clicking on the “Settings” button in your browser and enabling or disabling the cookie categories on the popup according to your preferences.

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more on how to manage and delete cookies, visit www.allaboutcookies.org.

This Security Policy (“Policy”) describes the measures adopted by Reliable ATL LLC (“Company”) to protect the integrity and confidentiality of our clients’ (“Clients”) websites, accounts, applications, and data in today’s digital business environment.

1. COMPANY-WIDE SECURITY MEASURES

1.1 All Company employees are required to use an enterprise-level password management platform with role-based control for saving and accessing credentials.

1.2 Two-factor authentication (2FA) is mandated for accessing the Company’s password platform and company email.

1.3 All credentials created or owned by the Company must comply with strong password enforcement, including a minimum length of 20 characters and a mix of uppercase and lowercase letters, numbers, and special characters.

1.4 Employees must use the Company’s VPN when accessing a Client’s hosting account or server, whenever possible.

1.5 Any suspicious activity, such as phishing attempts or unauthorized access to company systems, must be reported immediately by all employees.

1.6 All employees and required to change their password to their company email and password management system every 90 days.

2. HOSTING OR MAINTENANCE PLANS

2.1 If a Client is enrolled in a hosting or maintenance plan, the Company performs a comprehensive monthly security check, including but not limited to the measures listed below. If a Client is not enrolled in a hosting or maintenance plan, we recommend implementing a monthly plan to protect their website security.

2.2 The following measures are recommended:

• Use of a trusted website host such as WP Engine
• Implementation of a web application firewall (WAF)
• Use of an SSL to encrypt connections
• Use of Advanced DDoS Mitigation
• Enforce strong passwords
• Regular updates to core WordPress files, themes, and plugins
• PHP version updates, including code syntax verification
• Use of WordPress security plugins like WP Defender
• Regular malware and suspicious files scans
• Avoidance of generic usernames such as “admin”
• Implementation of automated daily backups with one-click restore
• Modification of WordPress login page URL
• Regular scans for broken links
• Regular site database and cron clean-up

2.3 While these measures enhance security, no single solution can guarantee complete security. Therefore, a combination of these methods is recommended for maximum protection.

2.4 Although no website is 100% hack-proof, the Company will assist in cleaning and protecting a compromised website. For hosting and maintenance Clients, site clean up and restoration is included at no additional cost in the unlikely event of a compromise. Self-maintaining Clients are advised to contact us at info@heyreliable.com.

3. REVISIONS

3.1 The Company regularly reviews and updates this Policy to align it with the needs of the Clients and the evolving cybersecurity landscape.

By using the Company’s services, Clients agree to this Security Policy. The Company’s Terms & Conditions also apply.

This Web Maintenance and Hosting Terms of Service (“Agreement”) is made between Reliable ATL LLC (“Company”) and the client (“Client”) and sets forth the terms under which the Company will provide Web Hosting services to the Client.

1. PAYMENT TERMS

1.1 The Client may choose a WordPress maintenance plan and can add the Company’s web hosting services to any maintenance plan on an annual basis. Payments will be facilitated through a recurring subscription link, and it is the Client’s responsibility to maintain up-to-date payment information and an active subscription.

1.2 In the event of a declined subscription charge, the Company will make reasonable efforts to notify the Client via email. If the Client fails to update payment information within 30 days of notification, the Client’s maintenance will end, and if the Client has added the hosting plan, the website will be taken offline. If payment information is not updated within 60 days, the Client’s website will be removed from the Company’s servers, and all files will become unrecoverable.

1.3 All payments made for web maintenance and optional hosting services are non-refundable, irrespective of the cancellation of the service by the Client.

2. CANCELLATION AND REFUNDS

2.1 The Client may cancel their maintenance and/or optional hosting plan at any time by providing the Company with a written notice.

2.2 Any support associated with providing previous website backups, extracting content, adjusting WordPress settings, providing database dumps, assisting with website migration to a different server, testing, or general consulting will be billed at a rate of $75 per hour after any deductions from remaining account credit should there be any. This amount is due upon receipt and must be paid before the handoff of website files and associated assets.

3. SECURITY AND WEBSITE UPTIME

3.1 The Company implements several security measures, including but not limited to a web application firewall, secure socket layers, security plugins, daily malware scanning, and website best practices including strong password enforcement, limited admin accounts, and hidden login pages.

3.2 Despite these efforts, the Client acknowledges that no website is completely secure and that the Company cannot be held liable if the Client’s website is hacked or compromised, nor can the Company be held responsible for any impact on the Client’s business operations if the website goes offline due to reasons beyond the Company’s control.

4. ACCEPTANCE OF TERMS

4.1 By adding a WordPress maintenance plan and an optional hosting plan and using the Company’s services, the Client agrees to these maintenance and hosting terms. The Company’s Terms & Conditions also apply.

This Web Development Subscription Terms Agreement (the “Agreement”) is made by and between you (“Client”) and Reliable ATL LLC, doing business as Hey Reliable (“Company”), a limited liability company registered in the state of Georgia, United States. The terms of this Agreement will commence upon the Client’s acceptance and will continue until terminated by either party.

1. SERVICES

1.1 The Client may use a subscription for any development service offered by the Company including, but not limited to, front-end or back-end development.

1.2 The Client may not use a subscription for design services offered by the Company.

2. PAYMENT TERMS

2.1 The Client agrees to purchase an automatically renewing monthly, quarterly or yearly subscription.

2.2 The Client may pause their monthly subscription. Days to still be used will be based on the number of days since the last billing period.

2.3 A subscription is non-refundable under any circumstances.

3. TERMINATION

3.1 There is no long-term commitment and the Client may terminate this Agreement at any time.

3.2 The Company may terminate this Agreement upon providing thirty (30) days written notice to the Client.

4. GENERAL TERMS

4.1 The Company’s Terms and Conditions, Security, and Hosting policies, as they may be updated from time to time, are incorporated into this Agreement by reference and also apply to the services provided under this Agreement.

4.2 This Agreement will be governed by and construed in accordance with the laws of the state of Georgia, United States.

By purchasing a subscription, the Client agrees that they have read, understood, and agree to be bound by this Web Development Subscription Terms Agreement.