How can we help you?

We’re headquartered in Atlanta, GA, with a global team working remotely from locations around the world.

Hey Reliable started in 2014 as Reliable PSD. Prior to that, we were an agency that outsourced code but struggled to find the right partner who could match our designs with the precision and accuracy we desired. After trying nearly every company out there, we realized there had to be a better way. When we couldn’t find one, we created one, and that’s how our company was born. In 2021, we rebranded to Hey Reliable to stay current with the times and reflect our shift from PSD to code work to providing high-quality development services for agencies, designers, software developers, marketing teams, and more.

At Hey Reliable, quality isn’t just a buzzword—it’s at the core of everything we do. From rigorous testing to ensure that every project performs flawlessly across all devices and browsers, to our proactive problem-solving, we set the standard high. But what really makes us stand out is how we treat you. Our team is dedicated to providing the kind of personal, attentive service that makes the entire development process smooth and enjoyable. We’re here to support you, delivering high-quality results with a personal touch that makes all the difference.

The Hey Reliable team is made up of around 40 talented professionals, including developers, project managers, quality assurance engineers, designers, and other specialists. Our team works collaboratively to deliver high-quality development services and ensure that every project is handled with care and expertise.

We hire talented, experienced and treat them well, which is why many of our team members have been with us for 8+ years! This low turnover ensures that our team is both skilled and stable.

Every project we code also undergoes a meticulous review process. Our QA engineer first checks for design accuracy and ensures cross-browser/device compatibility. Then, a designer follows up to ensure everything looks flawless. Finally, before anything reaches our clients, our senior back-end and front-end developers review the code for quality.

And as for the owner of Hey Reliable—well, the attention to detail is intense.

We never outsource work to other companies. Every project we work on is coded by our in-house team.

We believe in keeping communication friendly, conversational, and approachable. Our goal is for you to feel like you’re talking to an old friend—not a robot. We want you to feel valued and supported, and we aim to make every interaction pleasant. While we take our work seriously and focus on delivering high-quality results, we also believe that working together should be a positive and enjoyable experience.

We work with all types of clients, but the majority are agencies, software developers, designers, and marketing teams. We’ve had the privilege of working on thousands of projects across a variety of industries, tailoring our services to meet the unique needs of each client.

Our support team is available 24/7 Monday through Friday. We’re closed weekends and holidays.

The fastest way to get in touch is by emailing us at info@heyreliable.com. Our support inbox is monitored 24/7, Monday through Friday excluding holidays. You can also schedule a call or reach us by phone at +1 404 458 8285.

We also offer additional support options including Slack Connect, Microsoft Teams, and various project management tools.

Yes! You’ll have a friendly, dedicated project manager based in the U.S. who is available via email, phone, or Zoom. You’ll also have a second project manager overseeing your project during U.S. overnight hours, ensuring coverage 24/7 during the workweek.

In addition to your project managers, you may also hear from other members of our support team who assist behind the scenes. They help keep everything running smoothly and will occasionally provide updates as needed.

After you pay your deposit, we’ll reach out with any outstanding questions and provide an ETA for the first phase of your project.

For HTML projects, we send the first completed and tested page—usually the homepage—for your approval. Once you confirm everything looks good, we typically complete the remaining pages and deliver them all at once, as this makes testing and QA more efficient. However, if you prefer, we can also send pages as we finish them.

For WordPress projects, we provide a link and login credentials once development is complete.

If you’ve purchased a bucket of hours or signed up for a retainer, we’ll check in more frequently as tasks are completed and ready for review.

Absolutely! No task is too small, and we’re always here when you need us. Whether you need ongoing maintenance, security updates, new pages, or any other updates, just reach out. We offer flexible options, including pay-as-you-go support, WordPress maintenance plans, and volume-discounted hour bundles that you can use whenever you need. Whatever your project requires, we’re ready to help—just email us at info@heyreliable.com.

We primarily use Teamwork Projects for our internal project management. However, we understand that everyone has their preferences, so we do not require our clients to use Teamwork. We’re happy to communicate via email or any project management system you prefer. Feel free to invite us to join you on Asana, Jira, Trello, Monday, Wrike, etc.!

We offer flexible pricing options to fit your needs:

• By the Project – Best for one-time projects with a defined scope. Get a custom quote based on your project requirements. Learn more
• By the Hour – Ideal for ongoing support or multiple projects. Purchase 100+ hours at a discounted rate and use them anytime within two years. Learn more
• By the Month – Designed for clients with continuous, high-volume work. Lock in a monthly retainer to ensure dedicated resources are always available. Learn more
• WordPress Maintenance & Hosting – Keep your site running smoothly with our WordPress maintenance plans and fully managed hosting options. Learn more

Most of our proposals are fixed-price, based on estimated hours. We calculate pricing by factoring in the number of unique templates, complexity, length, and functionality requirements of your project. In some cases, we provide a price range when additional variables may impact the final scope.

We accept credit/debit cards, PayPal, direct bank transfer, and crypto. To arrange a bank transfer or crypto payment, please email our billing team at billing@heyreliable.com.

We also offer Apple Pay, Google Pay, PayPal, and Venmo options on our website.

Yes! We offer discounted hourly rates for clients who purchase 50 or more hours of development services, with a two-year expiration from the purchase date. For even greater savings, our monthly retainers provide dedicated resources for ongoing, high-volume work.

To view our discounted hour packages or make a purchase, visit our Volume Discounted Hours page.

Yes, hours expire two years from the purchase date.

Proposals expire after 30 days unless otherwise noted.

For one-off projects, we charge by phase. Payment for each phase is due in full before we begin that phase. For example, before we start HTML development, payment for that phase is required. Once you approve the HTML and we’re ready to begin WordPress development, payment for that next phase must be made before work begins.

For ongoing work, such as maintenance or support, payments follow the terms of your selected plan or agreement. For full details, please review our terms and conditions.

Payments for projects, retainers, maintenance, hosting, and pre-purchased hours are final and non-refundable. In rare cases, if a one-time project is canceled before completion, we may review a refund request at our sole discretion. For full details, please review our terms and conditions.

We exclusively build themes from scratch and start all projects with a super light minimal framework that we created ourselves. We do not find pre-existing themes to be the best choice for most clients and do not take on theme customization projects at this time.

We take privacy seriously, so we don’t publicly showcase most of our work. However, if you’d like to see examples, we’d be happy to walk you through the back-end of some WordPress sites we’ve built. Just schedule a call and mention your request in the inquiry, and we’ll set up a demo so you can see our work firsthand.

Yes! You won’t need to touch any code to make updates. Editing text, swapping images, and managing content will be simple and intuitive. We build dashboards with ease of use in mind, so you can make changes quickly and confidently.

We’re happy to use your choice of Advanced Custom Fields, Elementor, Gutenberg, or Oxygen.

Advanced Custom Fields is a lightweight WordPress plugin that makes your dashboard very easy and intuitive to update and maintain. We use a feature with ACF called flexible content. This splits your design up into content blocks that can then be used on any page of your website.

However, ACF is not a drag-and-drop page builder, and you can’t design in the browser. If you’re looking for this type of interface, we recommend asking for Elementor when you reach out for a proposal.

We always try to keep the number of plugins installed to an absolute minimum, but actual plugins used can vary from project to project. Some we use often (although not on every project) include:

• Advanced Custom Fields Pro or Elementor Pro
• Gravity Forms
• Fly Dynamic Image Resizer
• Safe SVG
• Smush Pro
• Post Duplicator
• Yoast SEO

Yes! Once your project is approved and all invoices are settled, we can deliver your site files or handle the launch for you. One free site migration to a standard web host (such as WP Engine, Kinsta, GoDaddy, or cPanel-based hosting) is included with every project.

We typically launch sites in the U.S. overnight hours, Monday–Thursday (excluding holidays). In most cases, we require at least one business day’s notice, but if we receive your request before 11 AM EST, we may be able to accommodate a same-day launch. Requests submitted after 11 AM EST are usually scheduled for the following overnight launch window.

If you chose Advanced Custom Fields for your project, yes – after writing and testing the HTML, CSS, and JavaScript for your project, we’ll send you a link to review and approve it before we start WordPress development.

If you chose Elementor or another page builder tool, no, as we jump straight into WordPress development (skipping the front-end phase).

Yes, we create fully custom WooCommerce themes (we do not work with pre-existing themes).

Yes—we include WooCommerce maintenance as part of our standard WordPress maintenance plans. Your store is kept secure, up to date, and running smoothly with regular updates, uptime monitoring, backups, and more. If your site includes WooCommerce, we make sure the store-specific functionality is maintained with the same care and attention as the rest of your site. Learn more about what’s included here.

WooCommerce is a highly flexible platform that can be used for a wide range of e-commerce needs beyond standard storefronts. It offers many extensions and integrations that allow for advanced features, such as membership sites, subscriptions, bookings, and auctions. With WooCommerce, you can also create custom product types, set up personalized pricing and discounts, and integrate with various payment gateways, shipping providers, and tax systems. Additionally, its open-source nature allows for endless customization options, making it a great choice for businesses with unique e-commerce requirements.

Yes! We have extensive experience integrating third-party APIs into WooCommerce. Whether you need to connect with payment gateways, shipping providers, CRM systems, or something more specialized, we can handle it. Let us know what you need, and we’ll make sure everything works smoothly.

Yes! We can integrate your store with USPS, UPS, FedEx, and other shipping services that fit your business needs. Whether you need custom shipping rates based on weight and location or a connection to a third-party shipping management platform, we’ll make sure everything is set up correctly so your customers get accurate rates and delivery estimates.

Our team has extensive experience working with popular payment processors like Stripe, PayPal, Authorize.net, and eProcessingNetwork in custom WooCommerce configurations.

Yes. We work with Vue 3, Vite, Pinia, Composition API, and other tools that help keep front-end code modern and maintainable.

We provide front-end Vue development only. That includes component libraries, UI buildouts, integrations with APIs or CMS platforms, and performance-optimized code.

Yes. We regularly work inside client-owned GitHub, GitLab, Bitbucket, and in tools like Jira, ClickUp, Trello, or Asana. We adapt to your workflow, follow your branch strategy, and keep everything organized and commit-ready.

We focus exclusively on front-end React development. If you already have a backend or an API team in place, we’re the ideal partner to handle the front-end—cleanly, efficiently, and with the precision your team needs.

Yes. Our React front-end development is built to plug into any backend, CMS, or API—whether you’re using WordPress, Craft, Sanity, or a custom-built system. We’ll follow your data structure and endpoint patterns.

We build front-end React applications using modern tools like TypeScript, Tailwind, Storybook, and PostCSS. We follow current best practices to keep code clean, modular, and scalable—so it’s easy to maintain and integrate.

Yes. Whether we’re working in React, Vue, or delivering vanilla markup, we follow a component-based structure that promotes reusability and clarity. It’s easier to manage, scale, and extend—and it helps your team avoid duplication or unnecessary complexity.

Absolutely. We’re happy to work inside your GitHub, GitLab, Bitbucket, Jira, or any project management system your team uses. You won’t have to adjust your workflow just to work with us—we’ll plug into your process and keep things moving.

Every build goes through a four-stage QA process. The original developer performs the first check, followed by a dedicated QA engineer, then our in-house designer reviews layout accuracy. Finally, a senior developer or director-level engineer completes a code review before anything is delivered. We also test across all major browsers and screen sizes to ensure everything works as expected.

Yes, our code is organized, readable, and thoughtfully structured—no bloated files or cryptic naming. We follow consistent naming conventions, keep styles modular, and write with maintainability in mind, so your team can jump in without friction.

We work with HTML, CSS, JavaScript, and modern frameworks like React and Vue. We also support Tailwind, Bootstrap, and utility-first CSS setups. Whether you need raw markup or framework-ready components, we deliver clean, structured code that fits your stack.

If you have something very specific in mind for the mobile and tablet versions of your project, feel free to send separate mobile and tablet designs over.

Otherwise, we can take care of the mobile and tablet breakpoints at our discretion using just your desktop designs.

We work with a wide range of JS frameworks, including React, Vue.js as well as related popular frameworks such as Next.js, Gatbsy and many others. Our team is constantly up-to-date with the latest developments in the JavaScript world and we’re always expanding our knowledge base to provide the best solutions for our clients.

We’re happy to use the CSS framework of your choice and have experience with popular ones including but not limited to Bootstrap, Bulma, Tailwind, and Foundation. Just mention which one you’d like us to use when you reach out for your proposal and make sure your designs are compatible with the framework grid.

You don’t need to worry about using a particular grid system or template in your designs unless you’re looking for a specific framework such as Bootstrap, in which case, your designs need to be compatible with the Bootstrap or framework grid before we can get started.

We love coding animations and transitions. By default, we add a super smooooooooth fade in and up effect to all projects. If you have something more custom in mind, let us know what you’re envisioning, and we’ll be thrilled to bring your ideas to life.

Yes, we add rollovers/hovers to any clickable elements in your design. If you have specific rollover or hover effects in mind, just let us know. Some clients choose to include a style guide with their project designs to show what should happen when links, buttons, etc., are hovered or clicked. If you don’t specify, we’ll take care of this at our discretion and go for something tasteful and in-line with your design.

We accept all major design programs, so design in whichever is most comfortable for you! Figma, Sketch, and Adobe XD are typically the easiest and fastest for our coding team to work with. We’re happy to use tools like Adobe Illustrator or Adobe InDesign but may need a bit more time during development.

We test every project in the following browsers to ensure cross-browser compatibility:

• Chrome (desktop and mobile)
• Safari (desktop and mobile)
• Edge (desktop)
• Firefox (desktop)
• Opera (desktop)
• Samsung Internet (mobile)

This list is periodically updated as guided by the browser market share.

We currently do not offer email development services to the general public. While we understand the importance of email marketing, email development is complex and often requires extensive testing to ensure a consistent experience across all email clients. Unfortunately, the investment of time and resources required for this level of testing is not always aligned with the value that many people place on email development services. However, we do offer email development to our established clients and agency partners on a case-by-case basis.

A Hey Reliable retainer gives you access to a dedicated development team, ready to jump into your projects and tasks right away. We offer retainer packages focused on front-end development or CMS support, ensuring priority service and consistent availability. You can view our packages and sign up directly on our retainers page. If you need a custom option, such as additional developers or design support, schedule a call with us.

You can use your Hey Reliable Retainer for any development service we offer. This includes but is not limited to:

• Front-End Development: HTML5, CSS3, JavaScript, Sass, jQuery, React, Vue, Tailwind, Bootstrap, Bulma, TypeScript, Next.js, Webpack, Vite, GSAP, W3C, npm, Less, Headless UI
• WordPress Development: WordPress, Advanced Custom Fields, Elementor, WooCommerce, PHP
• Other CMS Development: Craft CMS, Kirby CMS, Webflow, Contentful
• Other Services: REST API, Google Core Web Vitals, Google Analytics, Google Search Console, Accessibility, Laravel

If it involves coding, development, or web technologies, it’s covered by our retainer. For more details on what each retainer plan includes, visit our retainer page.

Yes, your Hey Reliable Web Development Retainer will automatically renew each month. You can pause your subscription at any time before it renews—just let us know.

No, there is no long-term commitment required for our web development retainer program. You can pause or cancel your retainer at any time before the next renewal date.

Our retainers are primarily focused on web development, as we’ve made a strategic choice to specialize in that area. However, we can offer design as a custom retainer option. To discuss your specific needs and get pricing, please schedule a call with us.

We carefully test all core and plugin updates before applying them. If anything breaks, we fix it—fast. We can also optionally perform updates on a staging environment first and get your approval before making changes to your live WordPress site. And if we built your site, our 90-day code guarantee covers any missed issues at no cost.

Our plans go beyond the basics. You get 1 hour of development time each month to use however you need—plus speed optimization, a reduced hourly rate for additional work, broken link checks, uptime monitoring, backups, updates, security scans, and more. Most providers don’t include half of that.

Yes, like any software, WordPress requires regular maintenance to stay secure, fast, and up to date. Ignoring it can lead to performance issues, vulnerabilities, and unexpected downtime.

With over 10 years of experience managing WordPress websites, we’ve designed our maintenance plans to cover everything essential for your site’s health, security, uptime, and speed. We ensure a smooth, stress-free experience with a free site transfer and setup in 1 business day or less, leaving you free to focus on your business.

While hosting with us is available for maintenance clients, you don’t have to host your site with us to take advantage of our expert maintenance services.

You can use your support hours for anything from updating text or images to adding new blog posts, pages, or even features. You have the flexibility to use your hours whenever you need them, ensuring you get the support you need when it matters most.

Yes, we offer both monthly and annual payment options for our WordPress maintenance plans. If you choose the annual payment option, you’ll receive two months free.

We’ll email right away if this happens and ask you to upgrade your hosting to a customized plan so we can accommodate your popularity. 🙂

While it’s rare for a website to get hacked, no website is 100% bulletproof. If you have a maintenance plan with us, we take steps to protect your site through tools like firewalls, SSLs, whitelisting, and more.

In the unlikely event your site is hacked despite these protections, we’ll help clean or restore your site at no additional cost.

We take your website’s security seriously. With our maintenance plan, we perform regular security scans, uptime monitoring, daily backups, and keep everything updated. If you’re hosting with us, we add even more protection with SSL encryption, DDoS mitigation, and advanced malware scans to ensure your site is secure and performing at its best.

You don’t have to host with us to use our WordPress maintenance plans—we’re happy to support your site wherever it’s hosted. That said, after 10+ years of hosting WordPress websites, we ourselves use and recommend WP Engine. From their intuitive control panel to their seamless migration plugins and exceptional support team, WP Engine has been an outstanding choice for WordPress hosting. You can take advantage of a special offer through our link to get 4 months free: WP Engine. We also know Kinsta offers excellent performance and reliability, and you can check them out here: Kinsta.

Yes—we include WooCommerce maintenance as part of our standard WordPress maintenance plans. Your store is kept secure, up to date, and running smoothly with regular updates, uptime monitoring, backups, and more. If your site includes WooCommerce, we make sure the store-specific functionality is maintained with the same care and attention as the rest of your site. Learn more about what’s included here.