Frequently Asked Questions
FAQFor example:
For example
The big difference between Reliable and other development agencies is in our quality assurance process. Every project we code goes through 3 layers of intensive stress testing on modern browsers and devices before we send it to you. The result: we get things right the first time around.
We're a 100% remote team based all over the world with headquarters in Athens, GA. All of our work is done our in-house team (we never outsource to other companies).
We're happy to sign a non-disclosure agreement. We can also provide you one to sign if you don't already have one.
Yes, we can private-label all of our development services, and we're happy to sign an NDA. Our dev server is also 100% white label (you'll never see any mention of Reliable) and we never share projects without your permission. In addition, we're happy to use an @yourdomain.com email when managing your account. Just create the email address and send us access.
It’s true we're a bit more expensive than some other companies (though we’re definitely not the most expensive option out there). That’s because our main focus is very high quality code and amazing customer care. In fact, we hear from clients all the time that they end up saving far more because of all of the time and hassles we help them avoid.
Yes! We offer WooCommerce (WordPress' e-commerce platform) and find it to be a fantastic, flexible option for most e-commerce businesses.
Reliable requires full payment before starting each phase of your project. For example, to begin HTML development the total possible cost for HTML development is due. After approving the HTML for WordPress, the total possible cost for WordPress development is due before WordPress development can begin. For more information, please see our terms and conditions.
The big difference between Reliable and other development agencies is in our quality assurance process. Every project we code goes through 3 layers of intensive stress testing on modern browsers and devices before we send it to you. The result: we get things right the first time around.
We're a 100% remote team based all over the world with headquarters in Athens, GA. All of our work is done our in-house team (we never outsource to other companies).
We're happy to sign a non-disclosure agreement. We can also provide you one to sign if you don't already have one.
Yes, we can private-label all of our development services, and we're happy to sign an NDA. Our dev server is also 100% white label (you'll never see any mention of Reliable) and we never share projects without your permission. In addition, we're happy to use an @yourdomain.com email when managing your account. Just create the email address and send us access.
It’s true we're a bit more expensive than some other companies (though we’re definitely not the most expensive option out there). That’s because our main focus is very high quality code and amazing customer care. In fact, we hear from clients all the time that they end up saving far more because of all of the time and hassles we help them avoid.
Yes! We offer WooCommerce (WordPress' e-commerce platform) and find it to be a fantastic, flexible option for most e-commerce businesses.
Reliable requires full payment before starting each phase of your project. For example, to begin HTML development the total possible cost for HTML development is due. After approving the HTML for WordPress, the total possible cost for WordPress development is due before WordPress development can begin. For more information, please see our terms and conditions.
We work with nearly all design programs such as Sketch, Figma, Invision, XD, Photoshop, Illustrator, InDesign, and more.
It's best to send 1 folder that includes:
Nope! If you have something very specific in mind for the mobile and tablet versions of your project, feel free to send separate mobile and tablet designs over. Otherwise, we can take care of the mobile and tablet breakpoints at our discretion using just your desktop designs.
Yes! We love coding some awesome animations, effects, and transitions. Let us know what you have in mind when you reach out for a quote or email info@heyreliable.com for some samples of our animation work.
If you have links to other websites using similar effects to what you have in mind, that can be very helpful for us to see. Otherwise, a detailed document with screenshots and liberal use of arrows works too.
It's not necessary to use any partcular grid system like Bootstrap for your project, but we're happy to use tools like Bootstrap on request.
We love helping our clients make the internet a more accessible, inclusive place. Let us know you're interested in accessibility when you reach out for a quote or schedule a call with us to learn more.
We seriously love making some awesome stuff happen through APIs, especially when the API includes detailed documentation. Schedule a call with us to learn more about how we can help integrate an API on your project!
We can usually start new projects in 1-2 business days. However, if we're on a wait, it could be a bit longer. We'll be sure to let you know if that happens!
Turnaround time can vary significantly depending on length, complexity, and number of unique designs you provide. Use the calculator on our pricing page to get an approximate turnaround time estimate or reach out for a free quote.
After paying your deposit invoice, we'll need:
Sure! Check out the ballpark estimate calculator on our pricing page or you can email us at info@heyreliable.com for a quick quote.
We offer rush timelines on a case-by-case basis. If you've got a tight timeline, the best thing to do is go ahead and send all of your final files to info@heyreliable.com and let us know your ideal delivery date. After reviewing your project, we'll let you know some options.
Yes, you'll have a friendly, dedicated project manager based in the U.S. and available to chat via phone, email, or Zoom.
After paying the deposit for your project, we'll reach out with any outstanding questions as well as an ETA for the first milestone. From there, you'll hear from us again when the HTML and/or WordPress for your project is ready for your review.
You can reach your project management team through our project management system, Teamwork, or by emailing [email protected] or by scheduling a call here.
We use Teamwork Projects.
You are most welcome to add us to your project management system instead of using ours. In addition, you can create an @yourdomain.com email address for us to manage on your behalf. Email info@heyreliable.com for more info.
Our hourly rate for proposals is $55 and our hourly rate for maintenance and updates is $65. Discounted rates are available through retainers or subscriptions plans. Schedule a call with us to learn more.
Our proposals are built on an hourly basis and broken down by the number of unique templates included in your designs.
Global Specs include items that apply to your entire project or multiple pages of your project, for example, the header or menu of your website.
It's true that we're a bit more expensive than some other companies (although we’re definitely not the most expensive option out there). That’s because our main focus is very high quality code and amazing customer care. We don't cut corners. In fact, we actually hear from clients all the time that they end up saving far more because of all of the time and hassles we help them avoid.
Even if you provided mobile and tablet designs, we charge for responsive development as well in order to make sure your website is responsive on all screen sizes, even those you didn't provide designs for.
The HTML is to match your designs perfectly, then integrate that into WordPress using Advanced Custom Fields so the site content can be easily updated.
However, if you'd prefer, we can instead work with a page builder plugin such as Elementor, which would cut out most of the HTML time. There are some limitations with plugins like this which means we can’t guarantee the end result will match your designs 100%. We can certainly get it as close as possible though!
Reach out to us if you'd like to see a second proposal using a page builder tool — info@heyreliable.com.
Yes! We're happy to help with HTML or WordPress projects regardless of whether or not we coded it originally.
After managing websites for the last 10+ years, we designed our hosting plans to include everything we consider absolutely essential to your website health, continuity, uptime, security, site speed, and more. With a free site transfer and set up in 1 business day or less, you can sit back, relax, and rest easy knowing that your website is in the very capable hands of our expert development team. Email us to learn more and sign up.
Retainers offer tremendous savings on HTML and WordPress coding as well as design. You can save as much as $25 per hour or 40%!
Having a retainer will allow you to send over your PSD or Sketch files and have us get started right away. Instead of going through the proposal process or taking valuable time to quote every task and get your approval, we can go ahead and get to work as soon as we receive your request.
You don't need to make a long-term commitment to sign up for a retainer! Just let us know if you'd like to cancel before your retainer renews and we'll make sure you don't get billed again.
You can use your retainer for HTML, WordPress or design services on any number of sites.
If you sign up for an annual retainer, it will automatically renew one year from the date you originally signed up. If you sign up for a quarterly retainer, it will automatically renew every 3 months from the date you signed up.
Make sure to use your hours before they expire! Hours don't roll over, but not to worry—you'll have either 3 months or an entire year to use your hours depending on which plan you sign up for.
Retainers are non-refundable.
We'll start your design to WordPress project off by coding the HTML, CSS and JavaScript for your entire project. After thoroughly testing the HTML/CSS/JS on modern browsers and devices, we'll send you a link to review the project on our dev server.
You'll have 2 weeks to review and approve the HTML/CSS/JS, then we'll convert it into a fully custom WordPress theme.
After WordPress development, we'll run the project through our quality assurance process again before sending you a fresh link to review.
You'll have another 2 weeks to review your WordPres theme, then we can take care of the final migration to your live server on your behalf (up to 1 hour included with every project). From there, you'll have another 30-day code guarantee—if any bugs or issues pop up during this time that were part of the original project scope, we'll take care of them at no additional charge.
Our standard practice is to build fully custom WordPress themes from scratch using Advanced Custom Fields and/or Elementor. We can use pre-existing themes like from Themeforest.net on request though.
We use a super lightweight minimal framework we created ourselves.
We typically use Advanced Custom Fields but we're happy to work with other page builder tools like Elementor, WP Bakery (Visual Composer), Beaver Builder and Oxygen Builder on request.
The WP CMS charge on your proposal covers setting up all the functions of a WordPress theme, such as the blog, menu and 404 page functionality.
Yes! Making text or image changes on your website will be as simple as updating your status on Facebook or posting a photo to Instagram.
Advanced Custom Fields is a lightweight WordPress plugin that makes your dashboard very easy and intuitive to update and maintain. We use a feature with ACF called flexible content. This splits your design up into content blocks that can then be used on any page of your website.
We love Gutenberg and find it works best when paired with Advanced Custom Fields—check out this article to learn more.
Plugins can vary from project to project, and we always try to keep the number of plugins installed to an absolute minimum. Some we use often (although not on every project) include Advanced Custom Fields Pro, Elementor Pro, Contact Form 7, Forminator, Gravity Forms, Safe SVG, Fly Dynamic Image Resizer, Post Duplicator, and Yoast SEO.
Design to WordPress projects can vary considerably depending on the length, complexity, and number of designs you provide as well as the functionality you're after. Use the ballpark pricing calculator on our pricing page to get an approximate estimate or fill out our quote form for a free proposal.
Yes! After writing and testing the HTML, CSS, and JavaScript for your project, we'll send you a link to review and approve it before we start on WordPress development.
Absolutely! We're always happy to help whether it's 2 months or 2 years after your project is finished. Reach out anytime!
We're happy to help out with WordPress theme customization projects. There are a number of different ways we go about theme customizations depending on your goals — reach out to us at info@heyreliable.com for more information.
Sure! Email the words "WordPress dashboard samples" to info@heyreliable.com for login credentials to some demo sites.
After reviewing your designs, we'll put together a detailed proposal for you that includes cost and turnaround time. Once you're ready to begin, we'll code the HTML, CSS, and JS for the first page of your project, then run it through our testing and quality assurance process before sending you a link to review. After you approve the first page, we'll code the remaining pages.
Design to HTML projects can vary considerably depending on the length, complexity, and number of designs you provide. Use the ballpark pricing calculator on our pricing page to get an approximate estimate or fill out our quote form for a free proposal.
We don't use Bootstrap by default, but we're happy to use Bootstrap on request—just let us know you'd like to use it when you reach out for a quote and make sure your designs are compatible with the Bootstrap grid.
Yes! We're happy to work with Bulma on request. Just let us know you'd like to use that when you reach out for a quote.
We love Tailwind! Let us know you'd like to use it when you reach out for a quote and we'll make sure to include it.
We typically use SCSS.
Our standard practice is to use GULP.
We don't automatically minify code as not all clients prefer this. We're happy to minify on request though.
Yes! We're happy to collaborate using tools like GitHub. Just let us know your ideal workflow when you reach out.