Client Support Specialist

Position Overview
Join our team as a Client Support Specialist and become a pivotal point of contact for our valued clients. In this role, you will ensure that all client interactions are handled with a high degree of professionalism and efficiency. You will manage communications through various channels including phone, Zoom, and our advanced shared inbox tool, Front, to provide a seamless and positive client experience.

Key Responsibilities

• Manage projects while actively monitoring the support inbox, ensuring seamless operations, adherence to timelines and budgets, and delivering a client experience that is responsive, reassuring, and exceptionally well-managed
• Collaborate with support and project management team members to ensure clients receive prompt, comprehensive responses that address every inquiry with accuracy and attention to detail
• Efficiently respond to client inquiries and issues, offering solutions that are clear, thoughtful, and empathetic
• Handle communications across multiple platforms such as phone, Zoom, and email, ensuring consistency and quality in every client interaction
• Work collaboratively with team members to resolve client concerns promptly and uphold the highest standard of service excellence

Required Skills and Experience

• Background in the design and development industry, preferably with knowledge of WordPress
• Exceptional communication skills, capable of breaking down complex technical concepts into easily understandable terms
• Demonstrated ability to juggle multiple tasks, prioritize effectively, and remain composed in a dynamic environment
• Skilled in using shared inbox tools like Front, and comfortable conducting client meetings via phone or Zoom
• Strong problem-solving skills, with the confidence to address unfamiliar questions while maintaining a professional demeanor
• A collaborative spirit, eager to work with a team and contribute to the collective success of our organization

What We Offer
At Hey Reliable, we’re a fully remote team that values flexibility, collaboration, and a positive, supportive work environment. We provide:

• 100% remote work
• Flexible hours – set your own schedule*
• 20 days of paid time off per year (after 6 months of service)**
• Paid parental leave (after 1 year of service)***
• Weekends and national holidays off (based on your location)
• Financial assistance for approved learning and development opportunities
• Career development and growth support*
• A friendly, supportive team culture
• The opportunity to work on exciting projects and connect with people across the world

*Flexible work options vary by role. **Available to full-time employees only. ***Parental leave available after 1 year of service, following company policy based on statutory requirements in Ireland and best practices in the U.S.

Equal Opportunity Employer
We are committed to creating an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome and encourage applicants from all backgrounds, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, national origin, or any other characteristic protected by applicable laws in their country of residence.

Data Protection
The personal data provided by applicants through our website form or LinkedIn application will be used solely for recruitment purposes, stored securely, and retained only as long as necessary. We handle all applicant data with strict confidentiality and in compliance with applicable U.S. data protection laws. For California residents, you have the right to request access to, correction of, or deletion of your personal data in accordance with the California Consumer Privacy Act (CCPA).

Application Instructions
Complete the form below to submit your application. We carefully review every submission and will contact qualified candidates regarding next steps. Attention to detail matters in all roles at Hey Reliable, so please include the word “tangerine” somewhere in your application to confirm you’ve read this carefully.