Support & Help Center
Find answers, get help, and connect with our support team
Contact Us
Slack Connect or MS Teams - Priority Support for Select Clients
We offer priority support via Slack Connect, Microsoft Teams, and similar collaboration tools to clients with large or ongoing projects, retainer plans, or advance purchases of 50+ hours. In addition, you may request for us to collaborate in your own project management system.
To learn more and request access, reach out to us at info@heyreliable.com.
Email - Best for Standard Support
Our inbox is actively monitored throughout the work week and is a great way to get fast, thorough support. To help us assist you quickly, please include whenever possible:
- A link to where we can reproduce the issue
- A screenshot of the issue
- Login credentials *For your security, we recommend sharing credentials using a secure password sharing platform as opposed to sending credentials in a plain text email. For additional help or questions about sharing credentials, please contact us. If you’re using WordPress, we’ll need WP admin access as well as hosting or FTP access. Learn why we need this and how to grant hosting access
- Your device and browser info (helpful for troubleshooting in some cases)
- A screen recording (optional but helpful) – Tools like Loom allow you to show us exactly what you’re experiencing, leading to faster and more precise support.
Record with LoomPrefer to Talk? Request a Call
We recommend trying email or sending us a video first—it’s often the fastest way to get help. If those options don’t work for you and you’re a current Hey Reliable client, you can request a call below.
If you’re a new client, please fill out our quote request form or email us at info@heyreliable.com and we can arrange a call from there.
Request a Call
We look forward to speaking with you! Use the scheduler below to book a time that works for you.
No, I’m a new client
Thanks for your interest! For new clients, we’d love to learn more about your project first. Please
fill out our quote request form or send us an email.
Urgent Help
Site Down? Critical Issue?
We’re here to help. Existing clients with a 5+ hour balance or retainer plan can reach out directly and we’ll begin your fix right away:
The fastest way to get help. Our inbox is monitored approximately 2am EST – 7pm EST.
Our AI assistant answers 24/7 to take messages, and sends our team instant notifications when online.
About Our 5-hour Quick Fix
If you’re a new client or don’t have an account balance, you can purchase 5 hours at $75/hour using the button below. If we need more than 5 hours for your issue, we’ll let you know immediately when starting and get your approval before proceeding.
What's Included
- 5 hours of senior-level development support
- Emergency troubleshooting and diagnosis
- Fix implementation to resolve your urgent issue
- Coordination through our project management and support team
- Email confirmation when we begin work
- Detailed report of findings and fixes completed
- 20% off promo code for your first year of WordPress Maintenance (annual plans only)
Need more hours or ongoing support? View all pricing options including volume discounts (50+ hours), retainer plans, and WordPress maintenance plans with monthly support hours.
Office Hours
We’re available Monday through Friday during normal business hours across both North America and Europe, with the added bonus of near round-the-clock coverage. You’ll hear from us starting in the early morning hours in Europe (around 2am EST) and continuing well into the evening in the U.S. (around 7pm EST).
We’re closed on weekends and holidays.
Company Calendar
Our team operates globally, which means our availability may vary on certain dates. Review the calendar below for scheduled business-day closures and dates where we may have limited availability.
Resources
Quick guides and helpful documentation for common project milestones and processes. We typically send these guides when you reach each milestone, but they’re here for easy reference anytime you need them.
What to check and how to provide feedback when reviewing your HTML files
Testing your WordPress site and what to look for before launch
Preparing to launch your new WordPress site
How to share hosting access with us
What you need to know about privacy compliance in 2026
Client Login
We primarily use Teamwork Projects for our internal project management. However, we understand that everyone has their preferences, so we don’t require our clients to use Teamwork. We’re happy to communicate through email.
For clients with large or ongoing projects, advance purchases of 50+ hours, or a retainer plan, you can invite us to join your project management system—whether that’s Asana, Jira, Trello, Monday, Wrike, or another tool of your choice.
Frequently Asked Questions
Explore common support questions below or view more on our FAQ page.
We Value Your Feedback
Your experience matters to us. Share your thoughts—good or constructive—and help us improve. All feedback goes directly to our leadership team.
Feedback Form
"*" indicates required fields
