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We’re looking for a Client Support Specialist with prior experience in the design and development industry to join our remote team at Hey Reliable. The ideal candidate will be highly motivated, able to work well under pressure, and have exceptional communication skills.

As a Client Support Specialist, you will be a primary point of contact for our clients. You will be responsible for ensuring that their needs are met promptly and professionally, handling phone calls and Zoom calls with clients, and responding to their inquiries via our shared inbox tool, Front.

Here are the knowledge and skills you’ll need for this role:

• You have prior experience in the design and development industry and are familiar with WordPress
• You possess excellent communication skills and can clearly explain technical concepts to non-technical clients
• You have the ability to manage multiple tasks and prioritize effectively, even under tight deadlines
• You know how to reply professionally when you don’t know the answer and are not rattled if someone asks you a question you don’t know
• You don’t get stressed out easily and can remain calm and focused even in high-pressure situations, such as when a client’s website is down or when a project has a looming deadline
• You have experience using Front or other shared inbox tools
• You are comfortable with phone and Zoom calls with clients
• You have a friendly, warm personality and excellent listening skills
• You are a team player who is eager to collaborate with colleagues to achieve shared goals
• You are a self-starter who takes initiative and is always looking for ways to improve processes and procedures

We ask all promising client support candidates to complete a writing test before proceeding to the interview process. This is an opportunity for you to demonstrate your communication skills and show us why you’re the right fit for our support team at Hey Reliable.

If you’re up for the challenge and want to join a dynamic and fast-growing team, please click the “Apply Now” button below and complete the application form. Don’t forget to mention the word “bicycle” in your application to show us you’re paying attention.

Thank you so much for your interest in working with us!

We’re looking for a UI/UX designer to join our remote team. As a designer at Hey Reliable, you’ll work with our Creative Director as well as our development team and our clients on bringing fresh ideas for the web to life.

Here are the skills and knowledge you’ll need to excel in this role:

• Portfolio demonstrating knowledge of design fundamentals
• Excellent written and verbal English communication skills
• Highly organized with outstanding attention to detail
• Experience with (and/or general knowledge of) HTML/CSS and WordPress
• A design style that’s fresh and modern but also versatile and typography focused
• Ability to approach design with purpose, user experience, conversion, and development in mind
• Ability to give/receive constructive critique with clients and teammates
• Ability to work autonomously, self-structuring your week to get tasks completed
• Ability to take initiative and be proactive
• Mastery of Figma, comfortable in other design programs such as Adobe and Sketch

If we find your application promising, we’ll invite you to complete a simple, paid test project before proceeding to the interview process. This is an opportunity for you to demonstrate your skills and expertise, and show us why you’re the right fit for Hey Reliable. So if you’re up for the challenge and want to join a dynamic and fast-growing team, please click the “Apply Now” button below, and mention the word “bicycle” in your application to show us you’re paying attention.

Thank you so much for your interest in working with us!