Support & Help Center
Find answers, get help, and connect with our support team
Contact Us
Priority Support (For Select Clients)
We offer priority support via Slack Connect, Microsoft Teams, and similar collaboration tools to clients with large or ongoing projects, retainer plans, or advance purchases of 50+ hours. In addition, you may request for us to collaborate in your own project management system.
To learn more and request access, reach out to us at info@heyreliable.com.
Email (Best for Standard Support)
Our inbox is monitored nearly 24/7 during the work week and is a great way to get fast, thorough support. To help us assist you quickly, please include whenever possible:
- A link to where we can reproduce the issue
- A screenshot of the issue
- Login credentials *For your security, we recommend sharing credentials using a secure password sharing platform as opposed to sending credentials in a plain text email. For additional help or questions about sharing credentials, please contact us. If you’re using WordPress, we’ll need WP admin access as well as hosting or FTP access. Learn why we need this and how to grant hosting access
- Your device and browser info (helpful for troubleshooting in some cases)
- A screen recording (optional but helpful) – Tools like Loom or Vidyard allow you to show us exactly what you’re experiencing, leading to faster and more precise support.
Record with Loom
Record with VidyardPrefer to Talk? Request a Call
We recommend trying email or sending us a video first—it’s often the fastest way to get help. If those options don’t work for you and you’re a current Hey Reliable client, you can request a call below.
If you’re a new client, please fill out our quote request form or email us at info@heyreliable.com and we can arrange a call from there.
Request a Call
We look forward to speaking with you! Use the form below to request a call. Once we receive your request, we’ll review your availability and send you a confirmation with the meeting details.
No, I’m a new client
Thanks for your interest! For new clients, we’d love to learn more about your project first. Please
fill out our quote request form or send us an email.
Urgent Help
Site Down? Critical Issue?
We’re here to help. Existing clients with a 5+ hour balance or retainer plan can reach out directly and we’ll begin your fix right away:
The fastest way to get help. Our inbox is monitored approximately 2am EST – 7pm EST.
Our AI assistant answers 24/7 to take messages, and sends our team instant notifications when online.
About Our 5-hour Quick Fix
If you’re a new client or don’t have an account balance, you can purchase 5 hours at $75/hour using the button below. If we need more than 5 hours for your issue, we’ll let you know immediately when starting and get your approval before proceeding.
What's Included
- 5 hours of senior-level development support
- Emergency troubleshooting and diagnosis
- Fix implementation to resolve your urgent issue
- Coordination through our project management and support team
- Email confirmation when we begin work
- Detailed report of findings and fixes completed
- 20% off promo code for your first year of WordPress Maintenance (annual plans only)
Need more hours or ongoing support? View all pricing options including volume discounts (50+ hours), retainer plans, and WordPress maintenance plans with monthly support hours.
Office Hours
We’re available Monday through Friday during normal business hours across both North America and Europe, with the added bonus of near round-the-clock coverage. You’ll hear from us starting in the early morning hours in Europe (around 2am EST) and continuing well into the evening in the U.S. (around 7pm EST).
We’re closed on weekends and holidays.
Company Calendar
Our team operates globally, which means our availability may vary on certain dates. Review the calendar below for scheduled business-day closures and dates where we may have limited availability.
| Date | Status |
|---|---|
| Mar 9, 2026 (Mon) |
Limited
|
| Apr 13, 2026 (Mon) |
Limited
|
| May 1, 2026 (Fri) |
Limited
|
| May 8, 2026 (Fri) |
Limited
|
Resources
Quick guides and helpful documentation for common project milestones and processes. We typically send these guides when you reach each milestone, but they’re here for easy reference anytime you need them.
What to check and how to provide feedback when reviewing your HTML files
Testing your WordPress site and what to look for before launch
Preparing to launch your new WordPress site
How to share hosting access with us
What you need to know about privacy compliance in 2026
Client Login
We primarily use Teamwork Projects for our internal project management. However, we understand that everyone has their preferences, so we don’t require our clients to use Teamwork. We’re happy to communicate through email.
For clients with large or ongoing projects, advance purchases of 50+ hours, or a retainer plan, you can invite us to join your project management system—whether that’s Asana, Jira, Trello, Monday, Wrike, or another tool of your choice.
Frequently Asked Questions
Explore common support questions below or view more on our FAQ page.
We accept credit/debit cards, PayPal, direct bank transfer, and crypto. To arrange a bank transfer or crypto payment, please email our billing team at billing@heyreliable.com.
We also offer Apple Pay, Google Pay, PayPal, and Venmo options on our website.
Yes! We offer discounted hourly rates for clients who purchase 50 or more hours of hourly development support, valid for two years from the purchase date. For ongoing or higher-volume needs, our retainer plans offer even greater savings and dedicated resources.
We offer flexible pricing options to fit your needs:
- By the Project – Best for one-time projects with a defined scope. Get a custom quote based on your project requirements. Learn more
- By the Hour – Ideal for ongoing support or multiple projects. Purchase 100+ hours at a discounted rate and use them anytime within two years. Learn more
- By the Month – Designed for clients with continuous, high-volume work. Lock in a monthly retainer to ensure dedicated resources are always available. Learn more
- WordPress Maintenance & Hosting – Keep your site running smoothly with our WordPress maintenance plans and fully managed hosting options. Learn more
Your hours are valid for two years after purchase, giving you plenty of time to use them.
After 10+ years of hosting WordPress websites, we ourselves use and recommend WP Engine. From their
intuitive control panel to their seamless migration plugins and exceptional support team, WP Engine
has been an outstanding choice for WordPress hosting. You can take advantage of a special offer
through our link to get 4 months free: WP Engine.
We also know Kinsta offers excellent performance and reliability: Kinsta.
Our recommended domain and hosting setup for most clients is Porkbun.com for your domain(s), Cloudflare for your DNS, and WP Engine or Kinsta for hosting.
We Value Your Feedback
Your experience matters to us. Share your thoughts—good or constructive—and help us improve. All feedback goes directly to our leadership team.
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